The ANWB (Royal Dutch Touring Club) is the largest travelers’ association in the Netherlands, supporting all modes of travel. In 2012 the ANWB introduced their first app, ANWB Onderweg, but 5 years later the app was still far from perfect and received mainly negative reviews. During my studies at the Amsterdam University of Applied Sciences I conducted UX research to find out on what points the app could be improved and came up with suggestions to make the app better. The goal was to make the app a must-have tool for Dutch motorists.
The ANWB introduced the ANWB Onderweg app back in 2012, meant as an extra service for its 4.5 million members. With the app users can, among other things, get the fastest route to their destination, find parking spots and gas stations and get notifications when there is a traffic jam on their route.
About the ANWB
The largest travelers’ association in the Netherlands, founded in 1883.